Support

Email support@mckerinsoftware.com and we'll get back to you quickly, especially during tryout season.

Common questions

I downloaded the app. How do I sign in?

Callback has two parts: your club's account on our website, and the Callback app for iPhone or iPad that evaluators use court-side on tryout day. The app won't do anything until your club has an account. If you run the program, start a free 30-day Tryouts trial at callbacksports.com (no card needed), then sign in to the app with the same email and password. If you're an evaluator, your club admin creates your sign-in, and it'll work in the app right away.

I can't sign in

Your club creates evaluator accounts. If you don't have a login or your password isn't working, ask your club admin to set one up or reset it. If you're the one setting up the club, create the club account at callbacksports.com first. After that, the app sign-in will work.

My ratings aren't syncing

Every rating saves on your device as soon as you tap it, even with no connection, so keep rating. The bar at the bottom of the rating screen shows how many are waiting to upload. They'll go up on their own once you're back online, or you can tap Sync to send them right away.

A player is missing or has the wrong shirt number

Player names, shirt numbers and wristband groups come from your club's registration sheet. Ask your club admin to fix the sheet. The app picks up the change within moments and shows a banner so you can refresh.

How do I get Callback for my club?

Tryouts and Leagues start with a free 30-day trial, and neither needs a card. Sign up at callbacksports.com and pick the module you want. The Tryouts trial covers up to 40 players and includes every feature, with unlimited evaluators and coaches. Add your tryout dates and we'll extend the trial to cover them. When you're ready, you pay a flat yearly price based on club size. If you have questions first, email us.

I'm a parent. Who do I contact about a lesson or a registration?

Contact your club. Your club sets its lesson times, programs, prices and refunds, so it can answer questions about a booking or a registration. If the page itself isn't working, for example it won't load or a payment won't go through, email support@mckerinsoftware.com and tell us the name of your club.